ONLINE RETURNS POLICY
IMPORTANT: In order to have your return processed and to receive Baciami Dollars, you must create an account consisting of your name, email, address, and phone number.
Online Returns Policy
- U.S. Domestic – Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please click here.
- International – Click here for information on how to return your items back to Baciami.
Please be sure to send us your item(s) back in full accordance with our Return Policy:
Presently, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) by mail in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your store credit is issued.
- Items must be sent back within 7 business days of the delivery date.
- Items must be unworn, unwashed, and have original tags attached.
- With limited exceptions, returns are refunded via store credit in the form of Baciami Dollars or credited back to the original form of payment within 7 business days.
- Baciami does not issue store credit for the original shipping charges.
- With limited exceptions, we do not provide pre-paid return labels. You are responsible for covering shipping costs to return.
- Items must be free of stains, makeup, deodorant, or wear.
- Bodysuits, athletic wear, and accessories are non-returnable.
- All returns must include an order packing slip that indicates which items are being returned. You can find the packing slip download on our website that includes each invoice/order number.
- When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
- After 7 business days, all returns are refunded via store credit in the form of Baciami Dollars you have up to 14 days to receive a store credit. After 14 days there are no returns or refunds (with the exception with international returns, you will have 30 days for online credit only)
- We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
- Returns are processed within 5-7 business days after your item(s) are delivered to us
- Every item thoroughly inspected by Baciami prior to shipping
- Defective items must be reported within 3 days of delivery.
Returned-to-Sender & Refused Packages
- This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at the time of delivery.
- Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of a Baciami Dollars minus the initial shipping charge.
- We are unable to make changes to orders once they have been placed in our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery.
- We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above.
Non-Baciami items sent to our Distribution Center will be discarded upon receipt.
Wardrobing & Excessive Returns
Our Customer Protection Team also handles situations in which a customer’s return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all Baciami Babes across the globe.
Should you receive a defective, or incorrect item, contact our Customer Care team via the Online Request Form. Once we receive your request, we will be in contact with you to address and resolve the issue.
Returning By Mail
For U.S. Domestic customers, we recommend that you return using our Online Returns Portal. For International customers, you may return by mail. To return by mail – Use your order packing slip to return by mail with the carrier of your choice. All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
Mail your return items to our Returns Department at the address stated below:
1121 Holland Dr. Ste 16
Boca Raton, FL
Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you store credit in the form of Baciami Dollars for use on a future purchase. Baciami Dollars never expire, and are redeemable right away!
Helpful Hint: Baciami is not responsible for returns until they reach our Distribution Center in Boca Raton, Florida. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, Baciami will not issue store credit for your returns.
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