HOW DO I USE THE ONLINE RETURNS PORTAL?
U.S. DOMESTIC: To return your items using our Online Returns Portal, follow the steps below!
1. Go to the Online Returns Portal
2. Enter your email and Order Number
– Enter your email used to purchase and Order Number. You can find your Order Number by locating the order confirmation email you received when placing your order. If you have an account, sign in and go to “MY ORDERS” on your account to locate the order you would like to return items from.
- If you don’t enter the correct email address or Order Number, you won’t be able to use the Returns Portal to return your Baciami items. (Need help? Email info@baciamimoda.com for assistance!)
3. Start Your Return – Select the items you wish to return from the order, as well as the reason(s) for why you are returning.
4. Return Confirmation – Confirm the return items selected, as well as your Shipping Address.
5. Pay Options – Enter your email address for confirmation and your payment method details to pay for your return shipping label.
6. Print Your Return Label – Once payment is confirmed, you can easily print your return label. Read and follow the instructions provided for shipping.
7. Get Your Package Ready – Please ensure your items are sent back in accordance with our Online Returns Policy when returning. Add your items with tags and original packaging to the package along with your packing slip and tape your package securely. You may use the original package your item(s) came in, or purchase a new one from FedEx.
Attach the printed return label to your package, and you’re all set! Please note: when reusing your original package to return, make sure to remove or cover the original shipping label and attach your new return label to the package.
8. Ship Your Return Package – To ship your package via FedEx:
- Provide your package to your FedEx delivery courier.
- Schedule a pickup with FedEx by clicking here.
- Drop it off at your nearest Post Office. To look for a convenient Post Office, click here.
Please allow 5-7 business days after your package is received at our Distribution Center for return processing. You will receive a notification when your return has been processed by our Returns Department. Store credit in the form of a Baciami Dollars will be sent to the email on file for the order in question once your return is fully processed.
International: Click here for information on how to return your items back to Baciami!
We know how important it is for our Baciami Family to know exactly when their return reaches Baciami!
When you return your Baciami items using the Online Returns Portal, you will receive a tracking number with your return label. Once the package has shipped, you can input your tracking number at https://baciamimoda.com/track to see exactly when Baciami receives your return!
If you do not have access to your tracking number, no worries! You can find the tracking information by accessing the returns portal and entering the Order Number for the return in question.
Please keep in mind that all returns have a processing time of 5-7 business days from when the package is received at our Distribution Center.
Regrettably, our Online Returns Portal is only available for use by our U.S. Domestic customers.
If you are an international customer and would like information on how to return your items back to Baciami, please click here!
We accept major credit card companies (Visa, MasterCard, Discover, American Express) when processing payment via the Online Returns Portal.
U.S. Domestic – Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please click here.
International – Click here for information on how to return your items back to Baciami.
Currently, we only offer a flat-rate return shipping service via FedEx which is available for purchase through the Online Returns Portal for U.S. Domestic Customers only.
U.S. Domestic – Please access our Online Returns Portal and start the returns process by purchasing a shipping label directly from us! For step-by-step instructions on how to return using the Returns Portal, please click here.
International – Click here for information on how to return your items back to Baciami.
Returns are processed within 5-7 business days after your item(s) are delivered to our Distribution Center. Depending on the shipping method and carrier that was selected to return, your return package may take several days to reach us. Please hold on to your return tracking number for your records.
Once your return has been processed, you will be issued store credit in the form of Baciami Dollars or credited back to the original form of payment within 7 business days.
During holidays and times of high volume, returns are subject to delays. If you are still waiting to receive store credit in the form of Baciami Dollars or credited back to the original form of payment, please contact our Customer Care team via the Online Request Form with your Order Number and the name of the item(s) returned along with one of the following:
- Proof of postage/return postage receipt
- A return tracking number
Note: If you returned using the Online Returns Portal, you may track your return status by accessing the returns portal and entering the Order Number for the return in question.